Refund policy

All products in the GluteGang Shop are made to order. We do not accept returns or exchanges for sizing issues, change of mind, or any reason other than a defect or fulfillment error.

Defective or Incorrect Items

If you receive an item that is defective, misprinted, or incorrect, please contact us at va@glute-house.com within 5 days of delivery. Include your order number and photos of the issue. We will review your claim and, if approved, arrange a replacement at no cost to you.

Claims submitted after 5 days of delivery will not be eligible for a replacement or refund.

Refunds

Approved claims will be refunded to your original payment method. Processing time may vary by bank or card issuer.